FAQs

• Step 1: Navigate to Liquor.co.za
• Step 2: Follow the easy account set-up procedure
• Step 3: Browse products and add to your basket
• Step 4: Check out, enter address, pick payment method and delivery option
• Step 5: Receive order and enjoy

You can register as a user by creating an account here.

Via various methods at the end of your purchase

EFT, Card payment, PayFlex

Payflex enables consumers to break up the cost of their purchase into four payments. They receive their goods upfront, but they are able to pay for it in instalments every two weeks, at no additional cost to them.

Indeed

EFT is paid instantly via the Peach Payment Gateway

Unfortunately not

At Checkout

No there is no minimum order

ZAR

Products need to be returned within two weeks. Undamaged or unopened, the delivery costs are forfeited when this is done.
Learn more here.

Contact the support line so that they can arrange a pick up email [email protected] or call us on 021 510 7970

This depends on how you made your payment. A bank transfer refund could take up to five working days to reflect while a credit card refund may take up to two weeks, depending on your bank. Remember to share your banking details with us.

An agent will notify you once it has been received and inspected.

You can return any unwanted product to us within 14 days of receipt of the order, provided it is sealed in the original packaging and suitable for resale. Please note that any return is done at your expense.

We’ll replace the product ordered, depending on stock availability. Returns for damaged items need to be logged within three days of receipt of the order. Please contact our support team to log your return: [email protected] or call us on 021 510 7970. We’ll be in touch soonest to assist with a collection so we can conduct our returns inspection.

No, these sales are Final

That’s on us! We’ll replace the product ordered, depending on stock availability. Please log the error within three days of receipt of the order. Please contact our support team to do this: [email protected] or call us on 021 510 7970

Indeed. Provided it is done before 4pm on the same day you made your order. This is when our courier pick up happens. After that all orders are final

You need to contact liquor.co.za. [email protected] or call us on 021 5107970

Yes you will need to contact our couriers (DawnWing) customer service department on 0106002323

Delivery via courier, or pick up from our offices (for which you need to book a time slot)

R60 locally (Cape Town and surrounds). R100 Nationally - this is an economy service and will take 1-3 working days

The delivery time is 1-3 days depending on the option the you choose;

• 2-3 days via economy delivery
• Same day via express delivery (Same day delivery will be available in the next few weeks.)

No need, our courier makes use of a contactless delivery system. There, of course, needs to be someone (over the age of 18) to accept the delivery

If it is on backorder (product is out of stock) it will either be delivered at a later time, or we can replace it with an alternative item. Alternatively we can refund you.

Apply your discount code in the relevant field at checkout.

Liquor Loyalty is the online rewards points program exclusive to registered Liquor.co.za customers. With it you'll be able to redeem points you've built up to get discounts on your future purchases. It's simple and easy-to-use and a great way to save and spend. Register here

You must have an account with liquor.co.za in order to build up points. Register here. On the cart page you can use your points to receive a discount on your order. Simply allocate the amount of points you would like to use in the apply rewards space. Click apply and you will see the discount apply to your current cart.
You will only receive your Liquor Loyalty points once the order has been delivered successfully.

No all sales on discounted or sale items are final

It will be placed on back order and will be delivered once back in stock. Alternatively we can refund you

Yes, Liquor.co.za is owned by a fully-licenced and reputable alcohol distribution company with strong, lasting ties to retail and the entertainment/events industry. Our website platform is built and run by experts in ecommerce who have put in place all the essential measures to ensure that payment transactions are safe and secure, your personal data is protected and that your products will be delivered by professional courier services.

No stress, we’ll help you setup a new one. On our Customer Login page, click on the 'Forgot your password?' link. Enter your account email address and we’ll mail you instructions on how to create a new password.

Login with your email address, that your account was registered with, and your password.
Go to My Account > Edit > Change Email
Change your old email address to your new one and save your changes. Your new email address will be your user Login from now on.

Subscribe to the Liquor newsletter to get 15% off your first order by clicking this link.

On the cart page, at the bottom right, you will see a space to insert your coupon code. Click apply discount (and if the code is valid) your discount will be applied to your order upon completion.

Yes you can, you will need to book a time slot and the collection address is 22b section Street Paarden eiland

Contact us on [email protected]