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Terms of service

Terms of service

  1. Product purchase
    From time to time, Liquor.co.za may offer products for sale as part of the Service. Liquor.co.za reserves the right to change the descriptions, specifications, and prices of the products offered on the Service without notice and at any time. Liquor.co.za does not warrant that such descriptions, specifications and prices of such products are accurate, complete or current at all times. Our delivery to you of an email confirmation following your placement of an order does not constitute our acceptance of such order, and we reserve the right to reject such order or limit the quantity of products under such order.

    1. In the event that product prices, offers, or any other relevant information are displayed incorrectly on our website due to a delay in the synchronisation of software systems, we hereby invoke our Errors and Omissions Excepted (E&OE) clause. This clause serves to clarify our position and responsibilities in such instances:

      1. Accuracy of Information: While we make every effort to ensure the accuracy of information displayed on our website, there may be occasions where technical glitches or delays in software synchronisation cause discrepancies in product prices, offers, or any other related details.
      2. Non-Binding Information: Any pricing, offer, or information related to products displayed on our website that is found to be inaccurately presented due to software synchronisation delays shall not be considered binding upon the vendor.
      3. Correction and Notification: We commit to rectifying any discrepancies in pricing or other information as soon as they are identified and verified. We reserve the right to correct errors, adjust prices, or update offers to reflect the intended and accurate information.
      4. Communication: In the event that a customer places an order based on incorrect pricing or information resulting from software synchronisation delays, we will promptly as circumstances allow inform the customer of the discrepancy and provide accurate details before proceeding with the order.
      5. Right to Refuse or Cancel Orders: We reserve the right to refuse or cancel any order placed for products with inaccurately displayed prices or information due to software synchronisation delays. We will notify the customer and provide options for the cancellation or revision of the order.
      6. Liability Limitation: We shall not be held liable for any losses, damages, or inconveniences caused by discrepancies arising from software synchronisation delays, including but not limited to incorrect pricing, offers, or information.
      7. Good Faith Efforts: We assure our customers that we continuously work to minimise software synchronisation delays and technical glitches. Our commitment to accuracy and transparency remains paramount.
      8. Modification of Terms: Our Errors and Omissions Excepted (E&OE) clause may be modified or updated without prior notice. It is the responsibility of customers to review this clause periodically.
    2. By using our website and engaging in transactions with our store, customers acknowledge and agree to the terms of this Errors and Omissions Excepted (E&OE) clause.
    3. Discount Offers:
      Liquor.co.za provides exclusive discount offers to our customers to enhance their shopping experience. The discount offers available include:
      • Welcome Discount: A minimum spend of R500 is required to qualify for the welcome discount.
      • Birthday Discount: A minimum spend of R500 is required to redeem the birthday discount.
      • Campaign Discount: Subject to availability. Ts & Cs apply.
  2. Detailed description of goods and/or services
    Liquor.co.za is a business in the liquor distribution industry that sells liquor. Liquor.co.za is a trading name of Cascade Holdings Pty Ltd. Physical Address: 22 Section Street, Paarden Eiland, Cape Town, WC, South Africa
  3. Delivery policy
    Subject to availability and receipt of payment. Liquor.co.za's delivery is available only within the borders of South Africa. The expected delivery time usually takes between 3 to 7 working days, Monday to Friday (excluding weekends and public holidays) on condition that orders placed, confirmation and payment received. Please note that depending on the destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.
    • (2A) Delivery policy
      Please note that deliveries will take places between Monday - Friday, no deliveries will be done on Sat, Sun, due to current nationwide restrictions.
    • (2B) Delivery policy
      Orders for next day delivery need to be placed by 2pm. -During the period of 20th to the 30th of November 2022 delivery turnaround time is 5-7 working days.
  4. Express Delivery
    Click here to view if you are eligible for Express Delivery. Click here to view the T's and C's for Express Delivery .
  5. What is On-Demand Delivery?
    The On-Demand delivery option allows you to receive selected liquor products within approximately 30 minutes of placing your order. This service is powered by an independent third-party fulfilment partner (the "On-Demand Fulfilment Partner") who operates a network of dark store fulfilment locations across South Africa.
    By selecting On-Demand delivery, you acknowledge and agree that:
    • Your order will be fulfilled from the On-Demand Fulfilment Partner's own inventory held at its dark store locations, and not from liquor.co.za's own stock.
    • The On-Demand Fulfilment Partner is responsible for picking, packing and dispatching your order.
    • Delivery of your order will be arranged by the On-Demand Fulfilment Partner through its approved third-party courier network.
    • The On-Demand Fulfilment Partner operates under its own applicable liquor licence(s) for the purposes of fulfilling On-Demand orders.
    • liquor.co.za provides the platform and marketing through which you access the On-Demand service but is not the supplier or seller of goods on On-Demand orders.
  6. Liquor Licensing — On-Demand Orders
    The retail sale of alcohol in South Africa is regulated under the Liquor Act 59 of 2003 and applicable provincial legislation. You acknowledge that:
    • On-Demand orders are fulfilled by the On-Demand Fulfilment Partner under that partner's own liquor licence(s), which are separate from and independent of liquor.co.za's own liquor licence.
    • liquor.co.za's liquor licence applies to orders fulfilled directly by liquor.co.za and does not extend to or cover On-Demand orders fulfilled by the On-Demand Fulfilment Partner.
    • The On-Demand Fulfilment Partner is responsible for ensuring its own compliance with all applicable liquor licensing requirements in respect of On-Demand orders.
    • All age verification requirements apply equally to On-Demand orders. You must be 18 years of age or older. The On-Demand Fulfilment Partner's delivery agents are authorised and required to verify age and to refuse delivery where appropriate.
    • Alcohol may not be delivered to a visibly intoxicated person. On-Demand delivery agents reserve the right to refuse delivery in such circumstances.
  7. Product Availability — On-Demand Orders
    The product range available for On-Demand delivery is determined by the On-Demand Fulfilment Partner's own dark store inventory and may differ from the full product range available on liquor.co.za.
    • Not all products available on the main liquor.co.za Platform are available for On-Demand delivery.
    • Product availability for On-Demand orders may vary by location, time of day and stock levels at the relevant dark store.
    • liquor.co.za does not guarantee that any specific product will be available for On-Demand delivery at any given time.
    • In the event that a product selected for On-Demand delivery is unavailable, you will be notified and offered an alternative or a refund.
  8. Promotions and Pricing — On-Demand Orders
    Promotions available on the main liquor.co.za Platform do not automatically apply to On-Demand orders, and promotions available on On-Demand orders do not automatically apply to standard liquor.co.za orders.
    Specifically, you acknowledge and agree that:
    • Promotional pricing, discount codes, vouchers, loyalty rewards, sale events and special offers displayed on the main liquor.co.za Platform apply to standard liquor.co.za orders only, unless the promotion expressly states that it is also available on the On-Demand channel.
    • Promotions available exclusively on the On-Demand channel apply to On-Demand orders only and cannot be redeemed on standard liquor.co.za orders.
    • The On-Demand Fulfilment Partner sets the pricing for On-Demand orders, which may differ from the pricing on the main liquor.co.za Platform.
    • Delivery fees for On-Demand orders are charged to you at checkout and are determined by the distance between the fulfilling dark store and your delivery address. These are separate from any delivery fees applicable to standard liquor.co.za orders.
    • liquor.co.za is not responsible for pricing differences between the main Platform and the On-Demand channel.
  9. Delivery — On-Demand Orders
    On-Demand delivery is arranged by the On-Demand Fulfilment Partner through its approved third-party courier network. Estimated delivery times are approximately 30 minutes from order confirmation, subject to courier availability, distance and operational conditions.
    • Delivery time estimates are indicative only and are not guaranteed. Factors including traffic, load shedding, weather conditions and courier availability may affect delivery times.
    • Delivery is available only within the service areas covered by the On-Demand Fulfilment Partner's dark stores. The available delivery area will be displayed at checkout.
    • The delivery fee for On-Demand orders is charged per order based on the distance between the dark store and your delivery address, as displayed at checkout.
    • Risk in On-Demand goods passes to you upon delivery to your specified address.
    • If you are not available to receive your On-Demand order, the delivery agent may attempt to leave the order in a safe location at their discretion, or the order may be returned. Returned On-Demand orders are subject to the On-Demand Fulfilment Partner's own refund policy.
    • Delivery to third-party nominees is permitted, provided the nominee is 18 years of age or older and can provide proof of age on request.
  10. Returns, Refunds and Cancellations — On-Demand Orders
    Because On-Demand orders are fulfilled by the On-Demand Fulfilment Partner and not by liquor.co.za, returns, refunds and cancellations are subject to the following:
    • You may cancel an On-Demand order before it has been dispatched by the On-Demand Fulfilment Partner. Once dispatched, cancellation is not possible.
    • If your On-Demand order arrives damaged, defective or incorrect, contact liquor.co.za at support@liquor.co.za within 24 hours of delivery with photographic evidence. liquor.co.za will liaise with the On-Demand Fulfilment Partner on your behalf to arrange a replacement or refund.
    • Refunds for On-Demand orders are processed by liquor.co.za and may take 5–10 business days depending on the resolution with the On-Demand Fulfilment Partner.
    • Alcohol that has been delivered and is not defective or incorrectly supplied may not be returned under applicable liquor legislation.
    • liquor.co.za is the contact point for all On-Demand customer service queries, even though the On-Demand Fulfilment Partner is the seller of goods on On-Demand orders.
  11. liquor.co.za's Role — On-Demand Orders
    In respect of On-Demand orders, liquor.co.za acts as a platform operator and marketing intermediary only. Specifically:
    • liquor.co.za operates the Platform through which you access and place On-Demand orders.
    • liquor.co.za is not the seller, supplier or fulfilment agent of goods on On-Demand orders.
    • liquor.co.za does not hold, store or dispatch the stock for On-Demand orders.
    • liquor.co.za does not control the delivery network used to fulfil On-Demand orders.
    • To the maximum extent permitted by applicable law, including the Consumer Protection Act 68 of 2008, liquor.co.za's liability in respect of On-Demand orders is limited to its role as a platform operator. The On-Demand Fulfilment Partner bears primary liability as the supplier of goods on On-Demand orders.
    • Notwithstanding the above, where liquor.co.za has facilitated a defective or unsatisfactory On-Demand transaction, we will use reasonable endeavours to facilitate an appropriate remedy on your behalf in accordance with the CPA.
  12. Limitation of Liability — On-Demand Orders
    In addition to the general limitation of liability in Clause 9, the following applies to On-Demand orders:
    • liquor.co.za is not liable for product quality, packaging, or fulfilment errors on On-Demand orders, which are the responsibility of the On-Demand Fulfilment Partner.
    • liquor.co.za's maximum aggregate liability in respect of any On-Demand order is limited to the value of that order, to the extent permitted by the CPA.
    • Nothing in this clause limits any rights you have under the CPA or applicable law against the On-Demand Fulfilment Partner as the supplier of goods.
  13. The standard delivery fee nationwide is R 65.00
    -Orders over R1500 and under 20kgs will qualify for free delivery.
    -Orders that exceed 30kg’s are subject to additional delivery fees over and above the standard R 65.00 fee and a representative from liquor.co.za will be in contact to confirm the cost prior to orders being charged to the customer’s account.
  14. Customer Privacy policy
    Liquor.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the
    Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: here.
  15. Payment options accepted
    Payment may be made via Visa, MasterCard, American Express or by bank transfer into the Liquor.co.za bank account, the details of which will be provided on request.
  16. Conclusion of sale
    A sales order will only be deemed as completed once you have completed the purchase cycle, an approved payment/order confirmation is received and delivery has taken place. We will confirm your purchase order with you via your specified email. By placing a product in your shopping cart or adding a product to a wish-list does not make up a sale nor are such products, its price nor its quantities reserved. If you complete the purchase cycle for such products at a later stage Liquor.co.za cannot be held liable to honour any price changes or if such products are not available.
    Liquor.co.za shall use reasonable attempts to make the advertised stock available at the displayed price, for the period specified. Where there is expressed stock limitation or availability, Liquor.co.za shall supply the consumer with equivalent stock as an alternative to the advertised stock. In the event of running out of stock on the expressed stock limits, Liquor.co.za may limit the number of sale goods per consumer. However, Liquor.co.za strives to ensure that we minimise out-of-stock situations and will take all reasonable measures to make your purchased product available at the advertised price or inform you of an equivalent product option.
  17. Card acquiring and security
    Card transactions will be acquired for Cascade Holdings Pty Ltd who are the approved payment gateway for all South African Acquiring Banks. Users go to https://www.peachpayments.com/ to view their security certificate and security policy.
  18. Product Imagery
    Please note that the images are offered for merchandising purposes and therefore there may arise slight variation between the pack shot and the product ordered and fulfilled. Unless directly specified the precise year of the products manufacturing may differ from that shown in the merchandise image on the website.
  19. Returns & Exchanges
    The provision of goods and services by Liquor.co.za is subject to availability. In cases of unavailability, Liquor.co.za will refund the client in full within 30 days or replace it with the same product should it be in different packaging. Cancellation of orders by the client will attract a 10% administration fee.
  20. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  21. Responsibility
    Liquor.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  22. Country of domicile
    This website is governed by the laws of South Africa and Liquor.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 22 Section Street, Paarden Eiland, Cape Town, WC, South AfricaVariation.
  23. Liquor.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  24. Company contact details
    Company Physical Address: 22 Section Street, Paarden Eiland, Cape Town, WC South Africa. Email: support@liquor.co.za Telephone: 021 510 7970 Parent company: Cascade Holdings (Pty) Ltd (ultimate holding company)
  25. Liquor License NO-WCP/042334